Monday, July 09, 2007
Phil's Server Tip Of The Day.
If a customer asks you what you like on the menu, mention the items you don't like first.
This gives you credibility in their eyes. They understand that you aren't just a shill for the restaurant. That you are actually interested in them enjoying their meal.
For example, the sangria at our place isn't very good. It comes from a box, and I don't like to serve it. If someone orders it, I tell them it comes from a box, and offer them a taste. If they like it fine, they can have it. But it does my tip no good serving items I don't like.